INTRODUCTION TO RECHARGE?

If you are new to Recharge, your first thought may be that our prices may seem unbelievably low, but we promise you they are very real.  Recharge is designed more like a health or fitness center where you purchase unlimited access to everything instead of the typical pay-per-session spa visit.  At Recharge we believe that wellness should be done more like fitness, where you take care of your body, mind & health several times a week or month, just like a workout.  That is why we offer wellness programs by the day or by the month, depending on your schedule.  Since we opened in 2020 over 2,300+ customers have bought and continue to buy Recharge Wellness Program Passes. 

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WHEN DOES MY PASS START?

You can set your pass start date to align with your first scheduled appointment, not the date you purchased the pass.   You can schedule sessions while your pass is active.  Unused passes never expire. If you receive an email letting you know your pass is set to expire, simply call us and we will extend your pass or explain your options.

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We recommend when buying a One-Day pass to purchase it a week or more before you are planning to use it to make sure there are plenty of therapies available to book on your planned visit.  All therapies are scheduled online ahead of your visit to make sure that they are available when you arrive. 

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First Time Customer Specials?

Once you leave the club after your first visit you no longer qualify as a first-time customer.  So if you purchased a Single Session or One-Day Pass and want to purchase one of our Monthly passes with a special promotion, you'll want to ensure that happens during that first visit.  ​

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HOW DO PASSES WORK?

After you buy a pass the booking calendar will become available, and you will be able to schedule as many sessions as you would like for everything included with your pass.  You may choose the start date at checkout in the event you would like to purchase a promotional pass, but are unable to use it right away.​​

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DO I HAVE TO SIGN A CONTRACT?

No, there are absolutely no contracts to sign, no minimum commitments, or hidden fee's just a simple straight forward wellness program pass that gives you access to all of the therapies outlined in your program for the duration of pass.  

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CAN I CANCEL AT ANYTIME?

Yes, absolutely.  You can cancel your monthly pass online prior to renewal, online via the website or app. You also have the ability to pause/suspend your monthly pass, making reactivation of your pass quick & easy.  ​

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​Will someone explain each therapy TO ME?

Yes absolutely! Visit our Book A Session page to schedule the option best suited to your needs:

1) Free Tour Club Recharge (15-30min guided tour)

2) Education: Private Consultation & Tour

3) Education+: Body Analysis & Consultation

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what should i wear?

A general rule of thumb would be sweats/leggings and a t-shirt. Many of the therapies you will remain fully clothed.  Most services are more comfortable without shoes, so we recommend bringing sandals or having shoes that are easy to take off with thin socks.  If you are planning a service that will get you wet, bring a swimsuit. If you are planning a service that will make you sweat, bring something to something to change into. Clients often come in comfy leisure / pajama pant sets with slippers & robes. Bottom line - come prepared to be comfortable so you can Relax & Recharge.

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​Do i need to make an appointment?

 Yes, Appointments are required and can be conveniently booked online via the website or app. All wellness sessions are scheduled online in advance and reserved on a first come first serve basis to best accommodate each client's desired experience. We strongly recommend booking services several days in advance and monthly passholders consider setting up recurring appointments for your convenience. Ask a staff member if you need help with the app.​

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​CAN I PURCHASE MULTIPLE PASSES?

Absolutely, you can purchase as many passes as you wish.  If you are buying a pass as a gift please let the front desk know so we don't ruin the surprise. We offer Gift Cards, One-Day Passes, Monthly Passes, and Single Session Services.

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CAN I PURCHASE A PASS FOR SOMEONE ELSE?

Absolutely, after you make your purchase, we recommend calling or sending us an email so that we can note the account. If you are buying a pass as a gift please let the front desk know so we don't ruin the surprise. We offer Gift Cards, One-Day Passes, Monthly Passes, and Single Session Services.

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To reduce overcrowding at Recharge a maximum number of passes are sold each month to make sure each client has a positive wellness program experience.

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can i Cancel or Pause/suspend my pass anytime?

Recharge does not require any contracts, therefore all passes can by canceled or paused/suspended.  However, if you received a promotional offer (such as 2nd month free), then the pass is not able to be paused/suspended during that promotional period.  During all non-promotional, normal monthly recurring periods you can cancel or pause/suspend your pass.  Pausing/suspending your pass will extend your next billing period automatically via the system. 

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WHAT DOES PRICE FOR LIFE MEAN?

At Recharge we value customer loyalty and therefore we protect our continuous montlhy passholders from price increases. If you purchase a monthly pass and that pass remains continuous (never canceled or paused/suspended) then your pass price will not change for the life of that pass.  If you choose to cancel or pause/suspend we understand, but upon reactivation the current pass offers and prices will apply. Price for life policy is managed systematically and is not able to be overridden.

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What are vip guest privileges?

During special events, such as our Recharge Grand Opening, we may offer promotional passes that include VIP Guest Privileges. This allows a promotional passholder to bring 1 VIP Guest to Recharge with them for services.

 

• The guest may participate in 2-person eligible services with the passholder such as Whole Body Vibration, Full Spectrum Sauna, shared services in the Massage Lab, and neighboring services like Photobiomodulation & Neck Massage w/ Grounding in the Relax Lab.  

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• Another option is for the promotional passholder to call us several days prior to your VIP Guest's arrival with you and ask us to enable a "Free 1-Day Exploration Pass" for your VIP Guest... They will then be able to book up to 5 services from the 1-Day Exploration Pass list as long as you remain at Recharge during the same time. Services not included on the 1-Day Exploration Pass list can be purchased via Book A Session page and booked in advance.

 

• Your VIP Guest is NOT eligible to receive any services if you are not present.

• VIP Guest must complete Login & Client Health Waiver in advance of scheduling (see First Time Customer page).

• Passholders with VIP Guest Privileges can bring 1 NEW VIP Guest per visit. Appointments are required in advance.

• Each VIP Guest may attend once. Visits following their one-time VIP Guest experience require a purchased pass.

• Treat them as a VIP Guest - Please help us ensure they have a wonderful time experiencing Recharge with you!

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Do you have family / household / group memberships?

Yes we are so glad you asked!  We have excellent solutions tailored for family/friends living in the same household.  Each person will need to create their login (see step 1 on our First Time Customer page).  Ask a Recharge Wellness Specialist to review which solution is best for you and they will also be able to manually activate your additional passholder's accounts once they have created their login.

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For businesses we offer 'group' employee programs. To learn more, contact us via email or give us a call.​​​​